CEO & Founder of By Excellence - Regular Guest Speaker & Lecturer
Yannick Bouyidou has worked for The Ritz-Carlton Hotel Company for almost 15 years, holding various roles and management positions on four different continents. Passionate about customer service and customer satisfaction, he is dedicated to creating unique and memorable experiences for customers. He has trained hundreds of employees and advised executives on customer success strategies. Yannick has made significant contributions to the financial success of the establishments and created at group level standard audits for the Ritz-Carlton brand and a global quality assurance program in partnership with Forbes Travel Guide.